Privacy Policy

Acorn Studio Group, operating as Acorn Studio Marketing

Effective Date: October 4, 2026
Last Updated: October 4, 2026

Acorn Studio Group, operating as Acorn Studio Marketing ("Acorn Studio," "we," "us," or "our"), is committed to protecting your privacy and safeguarding your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable privacy laws.

This policy applies to our website, services, platforms, subscriptions, and communications unless otherwise stated.

For privacy practices specific to GRWE (Get Ready With Entrepreneurs), please refer to the GRWE Privacy Policy at: https://grwe.ca/privacy-policy

What personal information we collect

We may collect personal information including, but not limited to:

• Name, company name, and role

• Email address, phone number, and mailing address

• Account credentials and platform usage data

• Billing and payment information (processed via third-party providers)

• Form submissions, intake questionnaires, and onboarding details

• Marketing engagement data (email opens, clicks, SMS interactions)

• Website analytics data (IP address, browser type, device information, referral source)

We collect only the information necessary to provide our services and operate our business.

How we collect information

Personal information may be collected when you:

• Visit our website

• Complete a form or request information

• Subscribe to services, platforms, or memberships

• Participate in programs, workshops, or events

• Communicate with us by email, phone, or SMS

• Use our platforms or client portals

How we use your information

We use personal information for the following purposes:

• To provide and manage services, subscriptions, and platforms

• To onboard and support clients

• To process payments and manage billing

• To communicate service updates, reminders, and support notices

• To send marketing communications where consent has been provided

• To improve our services, platforms, and user experience

• To comply with legal and regulatory obligations

Client data we process on your behalf

When clients use our services, we may handle personal information about their own customers, members, donors, volunteers, or contacts. This includes data stored in The Studio or in systems we build or manage for a client.

For this client data:

• The client remains responsible for it, including having the consents required to collect and use it

• We access and use it only to deliver the services the client has engaged us for, and on the client's instructions

• Access is limited to Acorn Studio team members and subcontractors who need it to do the work, and who are bound by confidentiality

• We do not sell it or use it for our own marketing

• At the end of the engagement, it is available for export for ninety (90) days, then deleted, as set out in our Terms & Conditions

Individuals with questions about how a client uses their information should contact that organization directly. We will help the client respond where needed.

Consent & Communications (CASL Compliance)

By providing your contact information, you consent to receive communications from Acorn Studio Marketing, which may include:

• Transactional messages (billing, account notifications)

• Service-related updates

• Marketing emails or SMS messages where express or implied consent applies

You may withdraw consent at any time by:

• Clicking the unsubscribe link in emails

• Replying STOP to SMS messages

• Contacting us directly using the information below

We comply with Canada's Anti-Spam Legislation (CASL) and maintain records of consent where required.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality

• Analyze website traffic and performance

• Understand visitor behaviour and preferences

Third-party analytics tools (such as Google Analytics) may collect information on our behalf.

You may adjust browser settings to disable cookies; however, some website features may not function properly as a result.

Disclosure of personal information

We may share personal information with trusted third parties only as necessary to provide services, including:

• CRM and marketing automation platforms

• Email and SMS communication providers

• Payment processors and billing services

• Analytics and hosting providers

These third parties are contractually required to protect personal information and use it only for authorized purposes.

We do not sell personal information.

Data storage & international transfers

Personal information may be stored or processed in Canada or other jurisdictions, including the United States, where our service providers operate. This includes The Studio, which runs on GoHighLevel, a platform hosted in the United States.

When information is transferred outside Canada, it is subject to the laws of the receiving jurisdiction.

Data retention

We retain personal information only as long as necessary to:

• Fulfill the purposes for which it was collected

• Meet legal, regulatory, and contractual requirements

Platform and account data is retained for ninety (90) days after an account is closed, then may be permanently deleted. Billing and financial records are kept for the period required by Canadian tax and accounting law.

Information may be securely deleted or anonymized when no longer required.

Data security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including:

• Restricted access to systems and data

• Secure platforms and encrypted communications where applicable

• Internal policies and procedures for data handling

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your privacy rights

Under Canadian privacy law, you have the right to:

• Request access to your personal information

• Request correction of inaccurate or incomplete information

• Withdraw consent (subject to legal or contractual restrictions)

• Ask questions or raise concerns about privacy practices

Requests may be made using the contact information below.

Privacy breach notification

In the event of a privacy breach involving a real risk of significant harm, we will:

• Take steps to contain and mitigate the breach

• Notify affected clients promptly when their client data is involved, so they can meet their own obligations

• Notify affected individuals as required by law

• Report the breach to appropriate regulatory authorities where required

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised "Last Updated" date. We will notify active clients by email of material changes before they take effect.

Contact information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our Privacy Officer:

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Laura Dunkley
Acorn Studio Group
Operating as Acorn Studio Marketing
637 Niagara St., Welland, Ontario L3C 1E2
📧 info@acornstudio.marketing
📞 289-324-0948