Terms & Conditions

Scope of Services

These Terms apply to all services provided by Acorn Studio Marketing, including but not limited to:

• Strategic marketing consulting and advisory services

• Fractional Chief Marketing Officer (CMO) services

• Marketing audits, assessments, and 90-day plans

• Marketing system implementation and CRM setup

• Subscription-based platforms and software access

• Training programs, workshops, templates, and digital products

• Memberships, communities, and group programs (including GRWE)

• Ongoing retainers, support services, and add-on services

• Educational communities, memberships, events, and group programs, including GRWE (Get Ready With Entrepreneurs)

Specific deliverables, timelines, pricing, and service inclusions are outlined in proposals, invoices, checkout pages, onboarding materials, or written agreements.

Acceptance of Terms

By engaging Acorn Studio Marketing, you confirm that:

• You have read and understand these Terms

• You have authority to bind the business you represent

• You agree to comply with all applicable laws and regulations

If you do not agree to these Terms, you may not access or use our services.

Fees, Billing & Payments

a) Fees

All fees are quoted in Canadian dollars unless otherwise stated. Fees may include one-time, recurring, or milestone-based payments depending on the service.

b) Payment Timing

Fees are due in advance of service delivery unless otherwise specified in writing.

c) Payment Methods

Payments are processed via approved third-party payment providers. By providing payment details, you authorize Acorn Studio Marketing to charge applicable fees in accordance with your selected services.

Subscriptions & Auto-Renewal

Subscription services (including platform access, memberships, and retainers):

• Are billed on a recurring basis (monthly or annually)

• Automatically renew unless cancelled in accordance with Section 10

• Remain active only while payment is current

Subscription pricing and features may change with notice.

Failed Payments & Subscription Recovery

To maintain continuity of service, Acorn Studio Marketing uses an automated subscription recovery process.

If a payment fails due to insufficient funds, expired cards, or declined transactions:

• Automated retry attempts may be made over a defined grace period

• Notification emails and/or SMS reminders may be sent

• You may be required to update your billing information

If payment is not successfully recovered:

• Services and platform access may be suspended

• Automations, campaigns, or features may be restricted

• Your subscription may be cancelled

You remain responsible for all fees incurred prior to suspension or cancellation.
Fees are non-refundable and non-prorated due to failed payments.

Client Responsibilities

You agree to:

• Provide accurate and current contact and billing information

• Maintain backups of your data and content

• Use services in compliance with applicable laws (including anti-spam regulations)

• Not misuse, resell, sublicense, or reverse-engineer platform services

• Ensure content sent through systems is lawful and appropriate

You are solely responsible for the content, campaigns, communications, and data processed through your account.

Third-Party Platforms & Services

Certain services rely on third-party platforms and tools, including but not limited to CRM software, email providers, SMS carriers, and payment processors.

Acorn Studio Marketing:

• Does not control third-party platforms

• Is not responsible for outages, feature changes, limitations, or policy updates imposed by those providers

• Does not guarantee uninterrupted or error-free operation of third-party services

Use of third-party platforms may be subject to their own terms and policies.

Data Ownership & Access

You retain ownership of your business data and content.

However:

• Access to data is contingent on an active, paid account

• You are responsible for exporting your data prior to cancellation or termination

• Data may be permanently deleted after account closure

Acorn Studio Marketing is not responsible for data loss following cancellation, non-payment, or termination.

Intellectual Property

All proprietary materials provided by Acorn Studio Marketing — including frameworks, workflows, templates, training materials, dashboards, and documentation — remain our intellectual property unless otherwise stated in writing.

You may not copy, distribute, resell, or reuse these materials outside your organization without written permission.

Cancellation & Termination

a) Client Cancellation

Subscriptions and ongoing services require 30 days’ written notice for cancellation unless otherwise stated in your agreement.

b) Termination by Acorn Studio

We reserve the right to suspend or terminate services if you:

• Breach these Terms

• Fail to pay outstanding fees

• Use services unlawfully or abusively

Termination does not relieve you of payment obligations incurred prior to termination.

Refund Policy

Unless explicitly stated in writing:

• All fees are non-refundable

• Setup fees, consulting fees, and subscription fees are not eligible for refunds

• No refunds are provided for unused time or features

Limitation of Liability

To the fullest extent permitted by law:

• Acorn Studio Marketing is not liable for indirect, incidental, or consequential damages

• Total liability is limited to the fees paid by you in the three (3) months preceding any claim

• We do not guarantee specific business outcomes, revenue, or performance results

Indemnification

You agree to indemnify and hold harmless Acorn Studio Marketing from any claims, damages, losses, or liabilities arising from:

• Your use of services

• Your campaigns, content, or data

• Violations of applicable laws or third-party rights

Changes to These Terms

We may update these Terms from time to time. Updates will be posted on our website with a revised “Last Updated” date.

Continued use of services constitutes acceptance of updated Terms.

Governing Law

These Terms are governed by the laws of the Province of Alberta and the laws of Canada applicable therein, without regard to conflict-of-law principles.

Contact Information

Acorn Studio Group
Operating as Acorn Studio Marketing
7015 Macleod Trail SW #400
Calgary, Alberta, Canada
📧 info@acornstudio.marketing
📞 289-324-0948